2 Ways to Request Your Medical Records
1. Request Through MyChart
Log in to MyChart to request a copy of your medical records. You can request that a PDF be released to you within MyChart or a physical copy be sent to another medical office.2. Fill Out and Submit a Medical Records Request Form
Step 1: Download, print and complete the following forms Below are guidelines on using a HIPAA Authorization or Right of Access form. In addition to the Right of Access form, you may submit your request in writing in a letter. (See mailing address below.)| HIPAA Authorization | Right of Access |
| Permits, but does not require, a covered entity to disclose PHI | Requires a covered entity to disclose PHI, except where an exception applies |
| Requires a number of elements and statements, which include a description of who is authorized to make the disclosure and receive the PHI, a specific and meaningful description of the PHI, a description of the purpose of the disclosure, an expiration date or event, signature of the individual authorizing the use or disclosure of her own PHI and the date, information concerning the individual’s right to revoke the authorization, and information about the ability or inability to condition treatment, payment, enrollment or eligibility for benefits on the authorization. | Must be in writing, signed by the individual, and clearly identify the designated person and where to the send the PHI |
| No timeliness requirement for disclosing the PHI Reasonable safeguards apply (e.g., PHI must be sent securely) | Covered entity must act on request no later than 30 days after the request is received |
| Reasonable safeguards apply (e.g., PHI must be sent securely) | Reasonable safeguards apply, including a requirement to send securely; however, individual can request transmission by unsecure medium |
| No limitations on fees that may be charged to the person requesting the PHI; however, if the disclosure constitutes a sale of PHI, the authorization must disclose the fact of remuneration | Fees limited as provided in 45 CFR 164.524(c)(4) |
Step 2: Submit form
After filling out your request form, submit it via one of the following methods:
- By Email to statuscheck@renown.org.
- By Fax to 775-982-3759
- By Mail to:
Renown Regional Medical Center – Release of Information
1155 Mill St., Mailstop: 012
Reno, NV 89502
Step 3: Medical record distribution
Medical record requests are processed in the order received. They are reviewed and processed within 15-20 days of receipt.
If you want the medical records shipped to you or another designee, the shipping time is 20 to 30 days. There is a charge to prepare and distribute records to all requesting entities, other than another healthcare provider — in that case Renown will mail or fax your records free of charge.
If you wish to obtain a copy of your records for yourself, to release your records to an attorney, or to release your records to any insurance company not involved with payment of your hospital bill, the charge is $0.60/page or a flat fee of $30 for a mailed CD.
Have a Question? Contact Us
Please call 775-982-2790 or fill out the form below with any questions regarding your medical records request. Someone will contact you from our Release of Information team within 24-48 hours, Monday through Friday.
Notice to Patients Regarding the Destruction of Health Care Records:
In accordance with NRS 629.051, your regularly maintained health records will be retained for five years after receipt or production, unless otherwise provided for by federal law. If you are less than 23 years old on the date of destruction your records will not be destroyed; after you have reached 23 years of age, your records will be destroyed after a five year retention, unless otherwise provided by federal law. Make your voice heard.